Business Process Transformation
Companies invest millions to expand into new markets, implement new technologies, or change their operating models, but don’t achieve the forecasted ROI because they fail to change their underlying business processes. KCG works with you to deploy a transformation strategy that gets at the heart of the matter: the need to develop new business process, realign the organization, and change the behavior of individuals. We have extensive hands-on experience leading transformation efforts as internal project leaders and senior managers for large consulting firms. We provide consulting support throughout the lifecycle of a major transformation effort:
- Business case development/planning
- Requirements definition
- Implementation
- Communication
- Training/Deployment
We also leverage our internal IT expertise to provide unique insight into our projects. As we design business processes, we are able to provide a liaison role between business and IT to ensure that business requirements are communicated effectively and technical needs—or limitations—are understood.
Staff Function Alignment
Staff functions (e.g. IT, HR, Legal, Finance) shine when they’re viewed as strategic partners whose value is measurable and smartly marketed. KCG assists leadership teams in staff functions in sharpening their strategies and enhancing the effectiveness of their people. We use surveys and focus groups to collect feedback on how staff functions are viewed. This data serves as a foundation for identifying functional competencies, targeting process improvements, prioritizing staff initiatives, strengthening line/staff collaboration, and identifying measures of success and service level agreements that enhance the function’s credibility.
Shared Services Strategy
Many companies are moving to a shared services model for HR, IT, finance, customer service, and other functions, often on a global basis. KCG helps clients define how shared services fits with their business strategy, determine the scope of activities to be included, and develop a phased implementation plan. We also work with you to design the organization structure for your shared services model, the roles and responsibilities of key staff, and the business processes. On an ongoing basis, we can work with you to evaluate the effectiveness of your shared services organization and develop a continuous improvement strategy.