How your organization manages cultural and organizational integration at the time of a merger/acquisition can be a powerful predictor of future performance. KCG works with the leadership teams of newly merged organizations to develop a shared understanding of the new values, culture, and operating style. These planning sessions work on two levels: not only do the executives leave with a template for the new culture, but they also begin to build their own capability and effectiveness as an executive team.
Changing markets, new technologies, and growth or downsizing can all be drivers for corporate restructuring and change. KCG evaluates organizational structure and processes, identifies competencies required to achieve your organization’s performance objectives, and assists you in clarifying roles and decision-making responsibilities. We also help to create implementation plans to bring the new design to life.
Customer Loyalty Strategy
“B2B buying has changed. Selling hasn’t!” Despite investments in CRM, quality, new talent and other “initiatives,” many companies are struggling to achieve their organic growth goals. Why? Because the buying process at most companies has changed dramatically. Today, the internet provides “free” information for comparisons, most buying is done by teams, and customers are searching for unique value that will help them grow.
KCG helps our clients truly understand how customers make buying decisions, including what they value in a sales partner. Our approach combines in-depth interviewing techniques and Six Sigma methods to develop a deep understanding of your customers’ buying process and needs. That understanding forms the basis of growth strategy workshops that help create a sales approach that will differentiate you and create customer loyalty.